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       » Frequently Asked Questions


1. What services does NETalyzer.com provide?
2. What are the costs for your services?
3. Why should I register with NETalyzer.com ?
4. Can I use your software on my web site?
5. Do I need to download or install anything to use NETalyzer.com ?
6. What protocols do you support?
7. We already have an internal monitoring system, why would we need your system?
8. How can I contact NETalyzer.com ?
9. How many domains can I monitor?
10. How often do you monitor my site?
11. How do you determine if a server is "up"?
12. How far back do you keep monitoring statistics for my account?
 
1.  What services does NETalyzer.com provide?
For an overview of our services, please see our services and comparison pages.
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2.  What are the costs for your services?
NETalyzer.com provides all of our basic services free of charge, we ask only that you register as a NETalyzer.com member. We also premium services with additional features for a small monthly fee.
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3.  Why should I register with NETalyzer.com ?
Registration is quick and easy and provides immediate access to all of our services and tools. Best of all, registration is free.
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4.  Can I use your software on my web site?
We do not allow other sites to run our software but you may link to any of our pages from your site.
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5.  Do I need to download or install anything to use NETalyzer.com ?
No, all monitoring services work remotely from our servers. All you do is login to your password protected member area to use our service. You will be able to view account history details and have results emailed to you.
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6.  What protocols do you support?
We support: HTTP, FTP, POP3, SMTP.

Additional protocols are available with our premium services.
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7.  We already have an internal monitoring system, why would we need your system?
Your internal monitoring DOESN'T help you when your network is down as it's cutoff and cannot send you any messages. The Internet is a node/gateway based system. Your internal monitoring may only tell you that a device is broken inside your network or even that the outbound gateway is having problems, but it may not inform you that inbound connections from different nodes on the Internet are able to access your website. NETalyzer.com provides monitoring from various geographically diverse locations on different networks with bulletproof, reduntant alarm.
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8.  How can I contact NETalyzer.com ?
You may send an email to team.support@netalzyer.com or use our contact form.
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9.  How many domains can I monitor?
Each account may monitor 1 domain. If you need additional domains to be monitored, you can register for our premium service.
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10.  How often do you monitor my site?
The monitoring interval for our free service is 30 or 60 minutes. You may select the monitoring interval that you want for each domain. Our Premium Service provides 2, 5 and 15 minute monitoring intervals.
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11.  How do you determine if a server is "up"?
Our system checks your servers response code from multiple locations around the globe and if the server response code is "200", "302", "301", "403" or "401", your hostname is considered "up".
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12.  How far back do you keep monitoring statistics for my account?
Detailed statistics for each domain are kept for 2 months while statistic summaries are kept for the life of the account. All statistics for our premium accounts are keep for the life of the account.
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If you need more advanced monitoring features such as 2 or 5 minute monitoring, custom port monitoring or sms alerts, we now offer Advanced Monitoring Services starting at $5 per month. Compare all of the monitoring services we offer.

If you have any questions or comments about our services, feel free to contact us.
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